Bering Labs provide managed outsourcing through a ‘Management Layer’ which is carefully formed to eliminate communication and cultural issues. We place an onsite client partner, a business analyst and an offshore delivery manager on every project.
The management layer will successfully execute, manage and track your projects, and will report to you according to your reporting requirements through online reporting dashboard in real-time.
So how this management layer resolves outsourcing challenges, especially communication ?
We realize communication issues are not just a lack of language skills but also a lack of understanding of client’s culture, motivation and vision. We place a client partner onsite for each project. That client partner is a local resident with a strong industry background capable of absorbing the client’s culture, operating processes, challenges and business goals and who is able to nurture deep relationships with key stakeholders to eliminate communication issues.
Once the project kicks off, the client partner works closely with a dedicated delivery manager and business analyst to ensure that IT services are delivered with precision and customized to the client’s particular needs.
Writing clear requirement documents is a big hurdle in software projects. Onsite teams spend hours in writing documentation only to find out that the remote team has 5 pages of questions next day, delaying the project each time.
We place an Expert Business Analyst on each project who will be responsible to develop and communicate project requirements. We use an Industry Standard ‘Requirement Analysis Framework’ which provides clear guidelines, tools and checklists for complete requirements elicitation.
The client partner with business analyst act as the communications conduit, effectively translating the client’s IT requirements to our offshore delivery managers and developers, helping to coordinate service delivery back to the client
We have used Power Distance Index analysis in forming our offshore delivery management team. Power distance is the strength of social hierarchy, or the imposed psychological distance between a boss and employee.
Our operational process and management structure is specifically designed to eliminate these cultural boundaries. We place local offshore Delivery Manager who have ample experience and his management style is appropriate with the team.
We provide training to all delivery managers on PDI aspects and our operational process challenges developers to find creative solutions, be vocal, and be direct about problems. Individuals are expected to take charge and make things happen on their own; they are rewarded for discovering problems, and even more so for discovering solutions.